We do offer free shipping for qualifying orders:

United States: Free shipping on orders over $50 USD (pre-tax and shipping cost)

Canada: Free shipping on orders over $50 CAD (pre-tax and shipping cost)

*Please note this is subject to change based on promotional periods. 

Orders shipped to the United States may be subject to duties or import taxes upon delivery. These charges are set by customs authorities and it is your responsibility to pay for any duties and taxes.

U.S.A. ORDERS (SHIP TIME: 5-8 DAYS)
All orders in continental US receive free shipping on orders over $50 USD, otherwise shipping will be a flat rate of $8.99 USD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-5 days for delivery. This timeframe is subject to third-party courier delays.

After your order has been marked as shipped, you will be emailed a tracking number for your order.

Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, and charges.These charges are set by customs authorities and it is your responsibility to pay for any duties and taxes.

CANADIAN ORDERS (SHIP TIME: 5-8 DAYS)
All orders in Canada receive free shipping on orders over $50 CAD, otherwise shipping will be a flat rate of the equivalent of $8.99 CAD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-10 days for delivery. This timeframe is subject to third-party courier delays.

After your order has been marked as shipped, you will be emailed a tracking number for your order.

We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask that you please allow the shipping carrier a window of 3-5 business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.

If your order still hasn't arrived after 5 business days, please reach out to us at hello@avarranaturals.com so we can help.

Our current processing time is 3 business days. It can take an additional 2-10 business days for delivery, depending on the carrier.

All orders are domestically dispatched from our location in Canada. 

We understand how frustrating it is to have a package go missing. While we’re unable to file claims for stolen packages, we encourage you to contact your local authorities for assistance.

Our Customer Experience Team would love to hear from you and getting in touch is easy. You can reach us at: hello@avarranaturals.com

Available via email Monday - Friday, 9AM - 5PM PST (excluding public holidays). We'll get back to your email within 24-48 business hours.

No, you can check out as a guest. Setting up an account makes it easier for you to order in future.

We want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, item changes, or cancellations. But don't worry, if something doesn't work out, you can return it within 30 days, unless otherwise noted.

We understand how frustrating it is to have an item missing from your order. Please email hello@avarranaturals.com within 48 hours of receiving your order with a photo of everything you received and the packaging it arrived in. Rest assured, we’ll make sure you get everything you ordered.

This is definitely not the experience we were hoping for you to have! Please reach out to us as soon as possible at hello@avarranaturals.com. Provide your order number and photos of the issue to help us resolve it quickly. We’ll ensure that you receive a replacement or refund based on your preference.

We accept returns and exchanges within 30 days of purchase. Items must be unused in their original carton packaging—we do not accept returns of used or tested items.

You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier.

We are only able to accept returns from orders placed on avarranaturals.com. Please contact the original point of purchase for orders placed from other retailers.

If you’ve had a change of heart about your purchase—to start a return or exchange please email our team at hello@avarranaturals.com

You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier.

Discounted, or promotional items may be non-refundable or only eligible for store credit. Final sales items are non-refundable.

Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment. 

You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier.

Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.

The validity of a promo code depends on the item. Please contact hello@avarranaturals.com to verify whether a promo code can be applied to a specific product.

We're unable to match promotional offers from any of our retail partners.

Unfortunately, we are unable to accommodate price matches for recent promotions.

We're unable to retroactively apply promo codes at this time.

Unfortunately, because our products are natural, crystallization can sometimes occur in the pump mechanism, preventing it from working. This is more likely to happen if the spray hasn’t been stored at room temperature or hasn’t been used for some time.

To resolve this, simply remove the pump from the bottle and run it under warm water for a few minutes. While doing this, press down on the pump repeatedly to help clear the blockage.

If this doesn’t work then please contact hello@avarranaturals.com immediately.

The most important thing to remember is that this is not an allergic reaction to magnesium, as magnesium is naturally present in the body and essential for good health. In fact, this tingling sensation may indicate low cellular magnesium levels.

The sensation occurs because magnesium, a large molecule, is being rapidly absorbed through the epidermis. The amount applied to one area can also influence this reaction. Avoid applying to broken skin, as this may intensify the sensation.

This reaction typically decreases as your body’s cellular magnesium levels improve.

To minimize the reaction, we recommend the following techniques:

• Apply a small amount to each area of skin and massage thoroughly.
  
• Apply after a shower onto damp skin, when pores are open.
  
• Rotate application areas to help increase overall magnesium levels in the body.
  
• Use a little but often approach. Massage in a small amount, wait for a minute, and then apply more if needed.

The key is to apply transdermal magnesium wherever it feels most comfortable. Once absorbed through the skin, magnesium is distributed throughout the body, so there’s no need to target specific areas. As your magnesium levels improve, previously sensitive areas are likely to become more comfortable over time.

Yes, transdermal magnesium is completely safe to use during pregnancy, with no restrictions on dosage during this time. While none of our ingredients would be harmful, we recommend always checking with your doctor or healthcare provider.

There are no known contraindications with any of our transdermal magnesium products. However, we always recommend consulting your doctor before starting any dietary supplements, especially if you are taking medication or have a medical condition.

Our Magnesium Oil is crafted with a pure concentration of magnesium chloride, ensuring they are safe for ingestion. The exceptional purity of our source guarantees these products are free from man-made pollutants and suitable for human consumption. However, as magnesium is a natural relaxant, consuming large oral doses may lead to a laxative effect. Transdermal application bypasses the digestive system, avoiding this effect while allowing higher doses to be effectively absorbed through the skin.

Our magnesium chloride comes from a natural solution mined in Veendam, the Netherlands. It originates from an ancient seabed that has been naturally condensed and purified for more than 250 million years. To extract it, pure spring water is carefully pumped down to dissolve the mineral-rich seam, and the resulting solution is brought to the surface. This pure, highly concentrated solution forms the foundation of our Magnesium Body products.

We recommend storing your Avarra products in a cool, dry place away from direct sunlight. Magnesium chloride is hygroscopic, meaning it absorbs moisture from the air, which can affect its quality if left exposed.

The shelf life of our products is 36 months when unopened. Upon opening, please consult the POA (Period After Opening) symbol on the packaging or container, which indicates the product's lifespan following its initial use. This symbol is represented by an open cosmetic jar accompanied by a number that specifies the number of months the product will remain effective after opening.

Yes, all of our packaging is BPA (Bisphenol A) free. We pride ourselves on offering planet-friendly products with 100% recyclable packaging. Our PET bottles are fully recyclable and can be repurposed, and our boxes and inserts are printed on FSC®-certified paper. Shipping boxes are 98%+ recycled, and mailers are cushioned with compostable kraft paper—never bubble wrap. By choosing FSC®-certified materials, we support the Forest Stewardship Council’s mission to ensure forests worldwide are responsibly managed.

We don’t currently carry gift cards, but we’ll be sure to share updates if that changes.

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. Checks and money orders are not accepted.

If your payment didn’t go through, here are a few steps to resolve the issue: Ensure your card’s billing details, such as the security code and billing address, match what you entered in our system. If the problem continues, contact us at hello@avarranaturals.com, and we’ll be happy to assist.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

At the moment, Avarra products are available exclusively online. We’ll share updates if retail locations become available in the future.

You can reach out to us at hello@avarranaturals.com

Our Customer Experience Team is available via email Monday - Friday, 9AM - 5PM PST (excluding public holidays). We'll get back to your email within 24-48 business hours.

Nature is at our core. We care about what goes on your skin and how our choices impact the planet. That’s why our products come in 100% recyclable packaging.

Our PET bottles are fully recyclable and can be repurposed, and our boxes and inserts are printed on FSC®-certified paper. Shipping boxes are 98%+ recycled, and mailers are cushioned with compostable kraft paper—never bubble wrap. By choosing FSC®-certified materials, we support the Forest Stewardship Council’s mission to ensure forests worldwide are responsibly managed.

Learn more here: Sustainability

Yes, Avarra is proudly cruelty-free.

Yes, all of our products are 100% halal, 100% kosher, 100% vegan and not tested on animals.

Our products are crafted from recyclable materials. We encourage you to contact your local recycling facility to confirm whether they accept these items.

Thank you for your interest in partnering with Avarra. Please reach out with more information at hello@avarranaturals.com

Thank you for your interest in partnering with Avarra. Please reach out with more information at hello@avarranaturals.com